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Office Policies

  • Our schedule is designed in specified time slots for both new and existing appointments. New appointments will take a little longer than typical follow up appointments. We are booked far out in advance, most of the time. For that reason, it is rare that we can take walk-ins. 
    We see many appointments per day and are booked in 15 minute increments for those already established with us. New issues or complex cases will require more time, therefore another appointment will need to be booked to accommodate the needs or an extended visit fee may apply to compensate the time spent. 

 

  • Those who are more than 5 minutes late for their scheduled time will most likely need to be rescheduled. We do not like running late, nor does anyone waiting in the waiting room. Your time is valuable, but so is ours. Our mission is to strive to provide a 'no wait' reputation if possible.

 

  • Those who cancel at the last minute (less than 24 hours notice) may encounter a service fee of up to $55 for the missed appointment. 
     

  • Those who attempt to reschedule and still miss appointments 3 times in a row will be discharged from care. We seek to help you on a timeline that fits the need. You need to make your schedule fit your desire for wellness. We can't help you if you don't do that. 

  • Our practitioners are happy to evaluate natural products you already take from home or other brands. Feel free to bring them with you. However, we will not reserve the time to go through a bag full of bottles one at a time. We provide the absolute in quality care as well as stand behind natural medicines that Back To Wellness clinic keeps in stock. Therefore, we might not support each and every over the counter product you bring for evaluation. If you are on many supplements, yet you are coming for our help, please allow us the duty to help you with our experience with our medicinal product lines as this is what we have seen work. 

  • We value education from all valuable resources. However, please do not bring us articles, books and other tidbits of advice from other venues. You are here for us to help you. Our clinical time with you cannot be tied up with debates or commentary over other people's opinions or other resources. We thank you for putting your trust in us as your providers and we are open to working with your other in-person doctors and practitioners. 

  • At the close of every visit, our practitioners are careful to provide you a chart note protocol list of what to do and how to do it. This updated list serves as your go-to guide to carry you till your next visit. Every attempt is made to ensure you have all the info necessary before you leave the office. However, should you need info, it's best to call the office and leave a message with the staff with your question. We do our best to reply the same day, during business hours. The providers are booked solid through the day and do not take calls themselves. Our staff is quite capable of relaying detailed messages to the provider you see so that we can be sure to take care of you in a timely manner. Be advised that calls and emails to our practitioners and staff will only be addressed during business hours. 

  • Unless your practitioner says differently on your protocol sheet, it is expected that you will refill natural medicines/supplements as you run out until your next visit to be re-evaluated. We do our best to ensure your dosing is progressive and would like to move you off of protocol as quickly as possible. However, if you do not refill and remain consistent with taking your protocol, you will not progress. Thank you for trusting our experience on this. We want you walking in as much optimal health as you do. It's not our goal to just "keep you on pills". That said, it is suitable for you to know that none of our naturopathic practitioners profit from any of the products sold in the clinic. We make clinical suggestions based on your exact point of need so YOU get better. 

  • Your appointment time is just for you. Please do not ask us for advice on other people during your appointment. They need their own quality appointment for proper evaluation. In the same way, we do not wish to offer advice in the hallways or waiting area as we are conducting business with our staff. This effects your privacy and the confidentiality policies of the entire office. Our front desk staff is more than capable to relay messages to our practitioners as interruptions of our doctor's timing make them late to see people already waiting. 

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